- I requested that the Brighthouse technician call before arriving at my domicile.
- My appointment was between 4 and 6 p.m.
- I called at 5:30 p.m. for an ETA and was told that the technician canceled the call because no one was home.
My phone never rang.
I was told that a request was being put for a “go back”. However, that could not be guaranteed that it would happen tonight, but oh by the way, I have an appointment for tomorrow in between Noon and 2 p.m. NOTE: I have already stated that I have online office hours between Noon and 1 p.m. tomorrow on multiple occasions today. I need a consistent and working internet connection before then.
Ask me why I have . . . .
- Read my residential contract because oh by the way I should “look into getting a business service because they get priority over residential.” Yes, when the agent said that to me I simply requested to speak to her manager. Oh look . . . in said residential agreement, it says that I should expect reasonable service. (http://brighthouse.com/policies/policies/residential-agreement.html)
- I looked into filing an FCC complaint. However, the FCC does not handle internet services. That would be the Federal Trade Commission (FTC, http://www.ftc.gov/).
- BTW, I can also file a consumer complaint with the Indiana state attorney general (http://www.in.gov/attorneygeneral/2434.htm#)
- Also, there is a.l.w.a.y.s. filing a complaint at the local Better Business Bureau.
Yes, I have names, times that I talked to an individual, who I was transferred to, and will be pulling my cell phone records with regards to how many times I have called.
As Ron White would say, “I’m tater done.” I have not had consistent internet service for the past 48 hours. I have failed a test. I cannot connect with my online students. I have spent over 3 hours on the phone in the last 2 days. As a full-time graduate student, part-time teacher, on the side tutor, and budding thespian, my seconds, minutes, hours, and days are extremely valuable. Time is one of those things that I cannot get back. However, I am willing to spend whatever necessary time to ensure that this does not happen to me again or to any other consumer.
Enough is simple enough . . . .